Customer Care

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Customer care

In order to give you a clear understanding of your machine and to help you maximize your return on investment, we provide up to 1 year of quality maintenance for your machine. We provide a 2-year warranty for core components, and from the 3rd to the 10th year, our dealers will provide any paid repairs for your equipment. We promise to support any reasonable claims within our warranty scope, allowing you to operate the machine with peace of mind, confidence, and comfort, and not miss any opportunity to make a fortune. If you have any issues with applying for warranty coverage, please submit feedback according to the website's required procedures.

HANWO customer care content

1. HANWO can provide quick response and timely handling of problems and malfunctions that customers encounter during use, without affecting the return on investment of customers

2. Provide professional solutions for customers' various problems before, during, and after use, and offer solutions in different scenarios

3. Establish a good long-term interactive relationship between HANWO and customers, exchange and share product, market, service and other information.

4. Collect product after-sales information, evaluate HANWO's market performance,
summarize customer feedback and dealer insights as the basic data for our product
development and business improvement. Guide product development and the
long-term development of HANWO enterprise.

Believe Professionals, Contact Us

We are ready to provide service for customers at any time.

If you are interested in our products, or have any ideas, please feel free to contact us.

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